30 days return policy

When you shop online at www.soyaconcept.com you have 30 days to return your purchase. Please inform us beforehand that you want to return your items. Right runs from the day you received the goods. Some items are not covered by this right, and it will appear in the ordering process.

If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.

It is the customer's responsibility that the goods are properly packed. You are responsible for the package (s) until we receive it. Therefore, keep your postal receipt and tracking number. Please return the item unused in the same condition as when received. We reserve the right to reject a product if the packaging is damaged or otherwise cannot be resold. All original packaging, price labels etc. must be returned with the product without having been tampered with.

To exercise the return right, you should make an unequivocal statement by email within 30 days of receipt of goods. 

 

Returns
When returning the items, we do a refund of the order. If you wish to exchange for another item or color, you can make a new order on our webshop.

If your first order had any discounts, we will make sure that you also get it when purchasing your “correct” item - all you need to do is to contact us at online@soyaconcept.comregarding this and we will find a convenient solution.

When returning the product(s), please make sure to pack them in their original packaging with tags and everything. The packaging needs to be in an undamaged condition, so please be careful if you plan to use tape or anything like it to wrap the box in.

 

Documentation of your purchase and return form:
You must enclose a copy of the order confirmation or other proof of your purchase. In addition, it will facilitate the treatment if you attach a completed return form.

 

If you regret your purchase, the items must be returned to:
Prime Cargo
Profilvej 4 (Terminal 1)
6000 Kolding
Denmark
Att. Returns/soyaconcept

When returning, we pay for the freight (does not apply to Sweden). Simply use the enclosed return label and you are sure that your package is insured. Remember to write down the shipping number so you can always track your package. Please enclose your receipt and the completed return form on why you want to return your order.

IMPORTANT

  • Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
  • We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.
  • We do not accept packages sent COD (cash on delivery)

 

Refunds
When we receive the items, we check it for its content and refund the amount you have paid to us upon purchase. The amount is always transferred to the same credit card as used for the purchase.

NOTE: It can take up to 14 business days for our warehouse to process the return, we therefore ask for your patience. Please contact us at online@shoethebear.com, if the refund takes more than the expected time frame.

IMPORTANT
You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

  • You have actually taken the goods in use.
  • It has been damaged while you were responsible for it.
  • You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate.
  • You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

 

Right of return for used goods
There are 14 days of right of withdrawal for goods that you have used. If the item has been used, it can still be returned during the cancellation right. As a consumer, one must in principle only take the product into consideration, so test your purchase as in a physical store. After receiving, you must handle the goods only in a way so that you can determine the nature of the goods, properties and the way the product works. If the item is used you can only get a part or nothing of the purchase amount returned. It is the consumer who has to pay for any impairment. That value is determined by what we can get for the product in a further sale.